[Resolved] Kutchina India — Pathetic After Sales Service

Rajyashri Dutta Bera

Address:

Howrah, West Bengal, 711104

I had purchased semi modular kitchen and Chimney from Kutchina. There are 3 free service per year for the chimney. No one contacts for service and even after repeated calls no one visits for servicing. I had called first time on 18.02.2016 and when even after a week there was no call, i had called the customer care again on 26th feb and on my insistence i was given the service request no as EM145/0126. On not getting any call I had contacted the sales persons ànd I was confirmed that service would take place on 04.03.2016, friday. Even today, 4 th March, no one turned up.
This is also to inform that the response of the service team is also not courtesious. Highly disappointed with my decision of taking the product from Kutçhina.

Rajyashri
[protected]

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Jul 25, 2018

Complaint marked as Resolved

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2018

Kutchina / Bajoria Appliances Customer Care's response Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Meanwhile you can also call us at our toll-free number:[protected].

Regards
Team Kutchina