[Resolved]  Kutchina India — Poor installation & service provided by Kutchina

Address:

Nadia, West Bengal, 741235

Dear Sir/Madam,

I have purchased 1no. SCOTT model (KUTCHINAchimney) from BAJORIA APPLIANCES PVT LTD, Kalyani on Dec'15. Your sales executive's name is Mr. Suman Das([protected]).

We have called your service department more than 1 months before for free service as well as to provide solution to protect the disturbance from birds at outlet hose pipe.

Your service personal came and he told to my wife that the bird protection can not be fixed as the hose is very poor quality and not as per Kutchina's standard. He also told that the 1st installation also wrong and we have purchase the hose newly. After that he left without fixing the hose properly and that time we were not able to use the chimney.

After that I called up Mr. Suman to look after the situation, after 2 days he confirmed that everything done and supplied as per Kutchina's standard. But still my chimney was is no use condition.
I have called again to your service department, they attained and fixed the hose in very layman manner by using paper packing at the joint of machine and hose. Now it is working condition but exhaust is not happening fully because smoke is accumulating in kitchen itself. He also told the same thing that 1st installation was not proper, hose is poor quality. The hose is fixed now -- it visibly poor condition, pic attached.
Please understand we have purchased your product from your office not from any sales personal, as because we have a faith that your brand name and services.
My product is not working, please provide your earliest response to correct this.
Customer Name --- Payel Ghosh(Dutta)

Address ---- B-1/197, Kalyani, Nadia.(Flat C-3).

Mobile Nos ----

Thanks & Regards

Kalyan Dutta

[protected]