[Resolved] Kutchina India — Poor service by kutchina

sreerupa 1

from Gurgaon, Haryana

Address:

560092

The biggest blunder i have made is to opt for kutchina autoclean chimney and kutchina cooktop. For the last 2 weeks i have been following up to get the same serviced (Paid service that too) but the service person in bangalore mr. Omkar has been highly unresponsive. Kutchina have had major issues with after sales service for the last 5-6 years. The service persons have changed several times. Last saturday i have made over a dozen calls to mr. Omkar but he has not responded to my calls. Now that i have spent money on these appliances i need to get them serviced.
The cooktop is 4 burner glass top one where the biggest burner has major problems for which i have not been able to use it for the last 2 weeks.
This is serious safety concern which is falling on deaf ears.

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Jul 2, 2018

Complaint marked as Resolved

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

Kutchina / Bajoria Appliances Customer Care's response Hello!

We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.

Regards,
Team Kutchina