[Resolved]  Kutchina India — Very bad service after sale

Address:	713204
Website:	kutcina.com

I had bought a Kutchina Stanza Chimney in May 2015. The first servicing was satisfactory. But about 20 days ago (end of March, 2016) the product started showing some problems and I lodged a complaint in the customer care number. The employee who came to check on the complaint (whose surname was Kabiraj) took the main chip from the chimney and also took the service record book saying that he would be back within 7 days. I was initially reluctant to give him the book but he insisted saying that it was required if I wanted to avail the warranty facility. He didnot come after 7 days and hence I had to call the customer care regularly for 4 days. He then came after 14 days of my initial service and solved the problem. But he did not bring the service record book with him. When I asked for the book, he said that he had forgotten about the book and would bring it the next day. I also told him that I was eager to do the AMC and he should bring the required documents with him the next day. Since then, about 4 days have passed but I have not received the book, nor did I receive any phone call from Kutchina. I am very shocked at this bad service and want to formally lodge a complaint. I would like you to take necessary steps towards the harassment I have been facing for the past couple of weeks.