[Resolved]  Kutchina India — Worst servicing even after repeated complaints

Address:	700102
Website:	www.kutchina.com/kutchina-product/water-purifier

Sir/Madam, My name is Suparno Ghosh and a resident of Krishnapur, Kolkata. My registered number associated with the product(s) is +91-[protected]. I have been registering repeated complaints (called 6-7 times in past 2 weeks) regarding the Kutchina Prime Water Purifier that the water tap is continuously flowing and also the water is not purified (Candle needs to be changed). However, every time, the customer care takes note but no servicing has been done. Once a representative came but had no clues on what servicing needs to be done as he did not have the proper parts with him. On asking, he bluntly replied that he was not informed on what exactly the complaint is about. I even have a 3 years AMC (Annual Maintenance Charge) contract done with the company for the purifier which I am using for last 5 years almost. Every time they contact for an AMC or a pending service, but never show any sorts of pro-activeness on addressing any complaint, even for the issues regarding water supply, which is a prime necessity. For the current complaint which I have registered with them I have couple of docket numbers open with them: 1.#[protected] opened on 15-DEC-2015. 2.#[protected] opened on 24-DEC-2015. Both times, they have promised to send a technician on urgent basis within 24-48 hrs, however no-one had arrived, nor did I receive any message regarding the information of the technician who would visit for the same. Moreover, I received a SMS on each occasion that says - "Dear Customer your call request is closed. Hope you are satisfied with the service.". That's weird to receive such a message on a complaint which never have been addressed!!! Please take this complaint as serious as we are facing drinking water related issues. If they are unable to provide any proper servicing, I would like them to simply change the current water purifier with a new one.