[Resolved]  Kutchina — Kutchina Chimney not serviced despite of AMC contract

Address:

Kolkata, West Bengal

I, Samir Kar (70 Years), residing at 207, Laketown, Block B, Flat 8, Kolkata 700089 had a contract with M/s Esser Marketing, 1191, Jessore Road, 2nd Floor, opp. Aditya Hospital, West Bengal, kolkata - 700 028 Ph/Mob[protected],[protected],[protected], voucher 0815 for 3 years Kuchina Chimney servicing @3800/- (10 times servicing) on dt: 22/5/2015. Now, the money being paid and contract in place, they are denying service with different excuses day after day. On the first call, they said that parts were unavailable. Then, on next call on 30/5/2015 (after 1 week), they refused to come though parts were available. On next call on 1/6/2015, they acknowledged to come on next day. I called them almost every day until one person came for servicing on 15/6/2015 (after more than 15 days). The person created more trouble than that was before the chimney servicing was done. His incompetency lead to electrical fault in the kitchen and the total electric supply in the kitchen went off!! And this person denied correcting this fault. At this point neither the light or chimney or water purifier was working. I had to buy drinking water from market. Is Kutchina going to pay for this harassment and the drinking water or both? At this age, I cannot run from pillar to post for this, and I request your urgent help to bring me out of this mess.