[Resolved] Kutchina — money refund | |||
This is for your kind information that i the undersigned residing at 101a/2, g t road, serampore, hoogly wished to make my kitchen as modular kitchen. Accordingly, i requested m/s s&p kitchen & home appliances (P) ltd., konnagar, hoogly to send representative to visit my place and give an estimate. Accordingly, the representative informed me the total cost of the work is rs.1.5 lakh and requested to pay rs.75, 000 (Rupees seventy five thousand) as an advance. I paid the amount rs.75, 000 on dated 31.03.2018 after taking the receipt bearing no.16601 (Copy enclosed). Due to sudden admission of my grand-son in the school, i was not in a position to spend such huge money in my modular kitchen at that time and requested on next day i. E. On 01.04.2018 to stop the work and requested to refund the advance payment immediately to overcome my crisis situation. I talked to the office of m/s. S&p kitchen & home appliances (P) ltd., several times but they repeatedly replied that the refund will be made from kutchina head office and it is still not refunded from your head office. Hence, they are unable to refund us. I even talked with mr. Nilendu sekhar roy, the manager of s&p kitchen & home appliance but no fruitful reply has been received by me. Regards - aloke sen Was this information helpful? | |||
Jul 20, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support Jun 18, 2018 Kutchina / Bajoria Appliances Customer Care's response Hi, We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to [protected]@kutchina.com or call us at our toll-free number:[protected]. Regards Team Kutchina | |||
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
through their representative sri bapi sen with a delivery schedule of forty five to sixty days.
on 15/6/2018 i called on the said representative and asked him to fix the modular kitchen as already eighty five day have crossed. but to my utter astonishment the representative sri bapi sen neither could fix the kitchen nor could give me the manufacturing status.
observing the exorbitant delay and lack luster attitude towards the delivery commitment i asked the person (sri bapi sen ) to immediately cancel my order and arrange the refund of advance of rupees one lac.
from that day the person has switched off his mobile. today i have contacted their office through mob. at morning and the lady who received my call committed to give me the status with in one hour, but again after two and half hour i called the lady back and asked about the status and again she committed to give me the status with in 5-00pm. as i had no call from that office lady till 7-00pm i again tried to call her only to find that the phone is switched off .with such bitter experience from a reputed concern like KUTCHINA I earnestly request immediate refund of advance as i have decided to do without modular kitchen.
with thanks.
We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.
Regards
Team Kutchina