[Resolved]  Kutchina — Servicing

Address:

Kolkata, West Bengal

Sir, The followings are the fact information for your kind consideration and a prompt action against the company who is deceiving me since along time. 1. That I purchase a water purifier “Kutchina Kitchen Appliances” Model-“Prime” on 02.07.2005.costing Rs.7490/-.But servicing the same I contact with them several times and did not get any response from their side. Again, I appointed an Annual Maintenance contact with Ankita Appliances 29/1, Nazrul Path, Kolkata - 700051, Near Big Bajar (they are services kuthina products) on 24.02.2014. for one year (4times service) for Rs.900/- .But they provided service on the stated day and then after on 24.05.2014.After these two services they are not responding me while I am contacting with them several times. 2. After one year Mr. Narayan Barman one of the sales executive of the “Kutchina Kitchen Appliances” demonstrated me regarding the“Chimney” Model-“Vouge”. As I showed him the cash memo of water purifier, he told me that I have paid Rs 500/- more than the actual price.He also stated that if I purchase the chimney within 5/07/2006, the excess amount would be return by cash and company gave a attractive gift with free chimney installation charges .I agreed and purchased the same costing Rs 10, 990/- .But the reverse happened and I would have to pay the installation charges, and I have not get any gift from the company because I was at a loss what to do. Whenever any problem arise I contact with them over telephone several times but get response their side for servicing which was to be paid by me . 3. After sometimes when I contact for servicing my chimney with them and they advised for AMC for 3 years amounting Rs.-3100/- (Three free services per year) . Then I did agree the same with one of their authorized person Mr.Samir Naskar on[protected] to[protected]. The company provided me services two times only i.e. on[protected] & [protected]. But after this two services they are neither responding over telephone nor contacting me, while I am contacting with various recognized persons of the company namely Mousumi, Joydip Das, Ananya Sen, UjjalGupta, and others, they assured several times to solve my problem but no result . Now the machine is not working properly and I have been suffering a lot which is beyond imagination . Please take a prompt action on the above state matter at your end and escape me from the problems arising everyday life. Thanking you. With Regards Rajib Kumar Das Email :[protected]@gmail.com