KVIC — Prakritik Distemper Paint Ordered on 25th May 2021-Not Delivered till date

Address:	Khadi India Sales Outlet No.24, Regal Building, Cannaught Place, New Delhi-1 011-23360902, 23362231, 23411651
Website:	www.kviconline.gov.in

Hi,

I have ordered Prakritik Distemper Paint which was ordered on 25th may 2021 and while i tracked the order through the kvic site(https://www.kviconline.gov.in/khadimask/trackord.jsp) with order no.94106 is showing order shipped.
Given consignment number JPR[protected] which is incorrect.
While tracking the consignment on indiapost.gov.in site, it is showing that the "Consignment number is not valid. Enter a valid number and try again."

Tried sending email to their email address kgbnewdelhi.[protected]@gov.in which is also incorrect. The email was bounced back saying email account is not active.

Product cost paid is Rs.1490.

Images of Receipt, Track Order and Consignment tracking details attached.