Sir/madam,
Greetings! I am writing to draw your attention on your ice-cream products sold on a pedalled 3 wheeler (Location : geddalahalli, bds gardens, hennur - bagalur road, bangalore - 560 077). It has been unfortunate that your dealer/retailer who frequents the described location has chosen to erase the mrp on the ice cream packing and also on the card (Large menu). He extorts a sum of rs. 60/- for a double chocolate cornetto of 115 ml against the price of rs. 40/-. This is not a one-off incident which has provoked me to write to you, rather a recurrence of the incident.
While we all know that it is wrong to overcharge anything beyond the mrp / tamper/conceal the mrp, it is very unfortunate & regrettable that the company appointing the dealer/retailer has not considered it necessary to monitor/control such exploitation by the appointed dealers/retailers.
I request you to consider this mail as a token of protest from a victim of overcharging who refuses exploitation. As ignorance of law is no excuse, i insist m/s kwality walls to initiate immediate corrective action in the form of terminating the dealer/retailer responsible for the violation & exploitation.
Your sincere effort in this direction (Termination) would force the retailers/dealers to think twice before engaging themselves in any such illegal acts. As i would not allow this matter to continue unresolved indefinitely; on your failure to enforce the suggested corrective action, i would be left with no option to exercise my consumer rights while i reserve the right to add costs and interests on you as i am legally entitled to do so.
I would appreciate if i am not forced to any extremes.
Regards
Prasad babu n v
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