La Opala — bowl cracked in micro-oven | |||
We purchased 27 pieces of dinner set from @home, central mall, vadodara on 14th october 2019. While using, one bowl placed in micro-oven cracked despite the claim of the company that crockery is micro-oven safe. The payment of rs 7166/- (Items included la opala dinner set, borosil glasses set and fruit baskets, etc.) was made through credit card xxxx xxxx xxxx xx36 to nilkamal ltd.@home gandhinagar ind. Was this information helpful? | |||
La Opala customer support has been notified about the posted complaint. Verified Support Nov 25, 2019 La Opala Customer Care's response Dear Sir / Ma'am, Greetings from La Opala RG Ltd.! We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the bowl. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases. Kindly share with us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution – 1. A few clear pictures of the broken item/s with the design clearly visible. 2. Please mention whether it is the Serving Bowl, Soup Bowl or Veg Bowl. 3. A scanned copy of the bill 4. A picture of the MRP Sticker on the box 5. Your location with contact details Please send us the above mentioned details to - 1) [protected]@laopala.in 2) [protected]@laopala.in For your correspondence in regards to your complaint, please note your Complaint No. C/19-20/063 Your kind co-operation and patience will be very much appreciated. Thanks & regards, Resham Bhura | |||
Add a Comment | |||
55%
Complaints
97
Pending
28
Resolved
43
View all 97 La Opala reviews & complaints
+91 33 3053 6656
+91 33 3053 6657
+91 33 3053 6658
Chitrakoot 10th Floor, 230A AJC Bose Road, Kolkata, West Bengal, India - 700020
View all La Opala contact information
Post your Comment