Verified Support
Sep 04, 2017
La Opala Customer Care's response Dear Ma'am,
We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to the defective design on the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it is our endeavor to provide our esteemed customers with the very best. This is a one off case where in the design has come off the plate.
Kindly share with us the following details and pictures –
1. No. of pieces that have this defect
2 A picture of the MRP Sticker on the box
3. Your complete address with contact details so that our respective area head can get in touch with you to help replace the damaged wares.
Please send the images and your contact details to -
[protected]@laopala.in
[protected]@laopala.in
If possible, please handover the damaged items so that we can send the same to our QM for further inspection.
For your correspondence in regards to your complaint, please note your Complaint No. C/17-18/048
Your kind co-operation and patience will be very much appreciated.
Thanks & regards,
Resham Bhura
I wud like to bring to ur knowledge that i dnt have the bill or the box as the set was purchased in June.I know the mrp was around 3500 rs. I wud be able to hand over the defective pieces only once ur team gets in touch with me.request you to get in touch over mb or email ASAP.
Mobile [protected] (3.30 pm onwards)
Email id [protected]@gmail.com