[Resolved] La Opala — I bought 12 cups of la opala and 1 cup broke when i poured hot tea

mitheetarundeep

from Nawanshahr, Punjab

Address:	Mohali, Punjab, 140603
Website:	www.laopala.in/contact.php

I bought 12 cup set of la opala. And when i poured hot tea the cup broke. I bought la opala as it is well known brand but i have to think again weather it is really good or not. kindly look into the matter i used them for the first time this is too bad experience. la opala is such a reputed brand bt it broke when i used it for the first time this broke my trust on the brand kindly get it changed ASAP.

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May 10, 2017

Complaint marked as Resolved

La Opala customer support has been notified about the posted complaint.

Jan 31, 2017

Updated by mitheetarundeep my contact no is [protected]

Verified Support

Feb 06, 2017

La Opala Customer Care's response Ma'am, we have noted your complaint. We will get back to you shortly on this. Apologies for the delay.

Verified Support

Feb 07, 2017

La Opala Customer Care's response Dear Sir / Madam,

Please accept our sincere apologies for a delay reply to your valuable complaint.

We would like to thank you for sharing with us your experience though it is a sad one of breakage.
We assure you that our products conform to the best quality standard and it is our endeavor to provide our esteemed customers with the very best.

However, it may so happen that some hairline cracks may have appeared during transit which has resulted in the breakage.

Kindly share with us a few snapshots of the broken items with the design clearly visible to ensure the replacement in design required.
We would also request you to kindly share with us your complete address with contact details for replacing the damaged items to you. If possible, please handover the damaged items to the executive who will be reporting to you with the fresh pieces so that we can send the same to our QM for further inspection.

For your correspondence in regards to your complaint, please note your Complain No. C-C-033.

Kindly send the pictures and your contact details to the following mail ids -
[protected]@laopala.in
[protected]@laopala.in

Your kind co-operation will be very much appreciated to serve our valuable customer better.

Thanks & regards,
Resham Bhura