La Opala — la opala microwave safe dinner plate broke into two halves inside the microwave

Dear Ma'am,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate in the microwave. We're sorry to hear this. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution –

1. A few clear pictures of the broken plate
2. No. of pieces that have broken
3. A scanned copy of the bill
4. A picture of the top side of the box & price sticker too.
5. Your address with contact details

Please send the above required images & all the information to - [protected]@laopala.in & [protected]@laopala.in.

For your correspondence in regards to your complaint, please note your Complaint No. C/20-21/020

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Chandak

La Opala RG Limited
"Chitrakoot", 10th Floor
230A, A. J. C. Bose Road
Kolkata-700020, India
Tel: +91 [protected]/15/16/17
Fax:+[protected]
Website: www.laopala.in