La Opala — Laopala coffee cup broke into 2

divyab1906

from Mumbai, Maharashtra

Address:

1906 , Challengers Tower # 3, Thakur Village Kandivali East

We have purchased laopala coffee cups from d' mart, kandivali east mumbai online last week in 1st use pouring hot coffee suddenly it broke in to 2 pieces... Also note the bottom of other cups also not in shape after pouring coffee we fear it may also break.

Purchased on line from d mart on 6th august
Delivered on 10th august
Used on 15th august 1st time...

This is not the 1st time before also 2 times we have faced the same problems but we didn't complain.

1 st photos of the recent cup
2nd photo of previous incident

D mart purchase bill attached

We brought with lots of trust and brand name but are highly disappointed as this has happen 3rd time with us.. Why your qc department check the quality inspection properly before sending it to consumer.

Please refund or send new good quality & durable cup sets..

Regards / divya bhatnagar

+3 photos

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La Opala customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2020

La Opala Customer Care's response Dear Ma'am

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing your experience with us though it is unfortunate that you had to deal with breakages. We’re sorry to hear about this. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases.

Kindly send a mail to [protected]@laopala.in with the following details and pictures, as you have attached here, so that we can review this matter justifiably & get back to you with an appropriate solution –

1. A few clear pictures of the broken cup/s with the design clearly visible.
2. No. of pieces that have broken
3. Cause of breakage
4. A scanned copy of the bill
5. A picture of the top side of the box & price sticker too.
6. Your address with contact number

Please send the above mentioned information & pictures to [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/20-21/028

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Chandak

La Opala RG Limited
"Chitrakoot", 10th Floor
230A, A. J. C. Bose Road
Kolkata-700020, India
Tel: +91 [protected]/15/16/17
Fax:+[protected]
Website: www.laopala.in

Aug 17, 2020

Updated by divyab1906 Address not found
Your message wasn't delivered to [protected]@laopala.in because the address couldn't be found or is unable to receive email.
please provide correct email ID

Aug 17, 2020

Updated by divyab1906 I am trying to send email on [protected]@laopala.in but it's showing wrong ID

Aug 20, 2020

Updated by divyab1906 This is still not resolve and no feedback received on my reply...

Aug 24, 2020

Updated by divyab1906 this issue still not resolved...have not received feedback ...Email ID provided by Resham Chandak from Laopala is also wrong and getting email bouncing back ...the phone provided on site is also wrong...

Please suggest how to resolve my issue..

Please help.

Regds / Divya Bhatnagar