[Resolved] La Opala — plate breaking on serving hot food

Amrita Akhilesh

from Mumbai, Maharashtra

Address:

400076

I had recently bought La Opala dinner set (18 pieces) from Big Bazaar @ R City Mall, Ghatkopar about 10 days ago. Today I’d served hot food (noodles) on the plate and while I was eating, after 5 mins I hear a crack. I look down to see that the plate I was eating in had broken. The crack runs through about 3/4th of the plate. It is very disappointing.

+1 photos

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Jun 27, 2018

Complaint marked as Resolved

La Opala customer support has been notified about the posted complaint.

Verified Support

May 23, 2018

La Opala Customer Care's response Dear Ma'am,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably –

1. A few clear pictures of the broken plate with the design clearly visible.
2. A scanned copy of the bill
3. A picture of the MRP Sticker on the box
4. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in & [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/016

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura