[Resolved] La Opala — plate from dinner set broke into two when heated in microwave oven, though it is written as microwave safe. | |
Hi, The la opala dinner set that i am using for the first time is labeled as microwave safe. But, when i used the plate for heating in microwave, it broke into two half pieces. It was heated for just 1 minute. Please send me a replacement set of the piece which could withstand microwave heat or provide compensation for the same. When you mention a product as microwave safe, we expect it to work accordingly. If not, please do not add such labels to the products. Was this information helpful? | |
Mar 5, 2018 Complaint marked as Resolved La Opala customer support has been notified about the posted complaint. Verified Support Jan 25, 2018 La Opala Customer Care's response Dear Ma'am, We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may give away in the microwave later. Kindly share with us the following details and pictures so that we can review this matter justifiably – 1. A scanned copy of the bill 2. A picture of the MRP Sticker on the box 3. Your complete address with contact details so that our respective area head can get in touch with you for further assistance. Please send the above details and pictures to - [protected]@laopala.in For your correspondence in regards to your complaint, please note your Complaint No. C/17-18/101 Your kind co-operation and patience will be very much appreciated. Thanks & regards, Resham Bhura | |
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My la opala bowl cracked after heating in oven. I used it in the oven as microwave was written on it.
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