La Pino'z Pizza — Deficiency in service

La Pino'z Pizza, BTM LAYOUT outlet, Bangalore
Order: 6912278
Dated: 3rd June 2022
Time of order: 7:18pm.
Order Accepted as per App: 8:45pm
Order cancelled as per call: 10:00pm
Outlet

Order amount: 1384.48. Paid through UPI
UTR:[protected]

Though order was cancelled from restaurant, they are not refunding the money and are very rude over phone. On the day of order, they confirmed order is on the way and on constant follow-up with them, they continued to inform order was on the way. After 3 hours of follow-up and waiting they informed that there is problem with systems and they can't deliver the order. Now, instead of refunding money they are saying order has been fulfilled. They are sharing photo of packed pizza which was with their restaurant to tell me that order was already delivered and making excuses. On top of that they are outright rude and unapologetic