[Resolved]  Lakme — QoD treatment ended up in super oily hair everyday

Address: M -1/88, Kapoorthala Road, opposite Spencer’s, near Kohli Pathology, Aliganj, Lucknow, Uttar Pradesh 226024, India

I got QoD treatment done from Lakme Aliganj, Lucknow branch (worth Rs 8500 + taxes) but all it gave me is super oily hair from next day of the wash. I live in Canada and was visiting my parents in Lucknow India when I got this treatment done. Weather in Canada is very dry so I thought they would get better here but its been 3 months after the treatment but my hair have not gotten any better. In addition, number of white hair have increased exponentially and no limit to the hair fall after this treatment.

On reaching back to Lakme Aliganj with the issues I've been facing, they’d just provide some lame advices from their hair experts that do not improve the hair condition at all. To the very least, I want my money back for this treatment but they haven't yet agree to return my money and keep suggesting to speak to some hair expert or the other.

I hope Lakme takes the responsibility of there centers and the treatment they provide. Could you please suggest the next steps in such situation and provide me the process for money back
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Oct 9, 2022
Complaint marked as Resolved 
Lakme customer support has been notified about the posted complaint.
Sep 07, 2022
Updated by parul2709
Here's the google review posted for my experience: https://g.co/kgs/Pj6f35
Verified Support
Sep 08, 2022
Lakme Customer Care's response
Dear Consumer,

Thank you for reaching out to us.

Please accept our sincere apologies for the inconvenience caused.

To help us assist you further regarding Lakme Salon, we request you to contact us on[protected] or email us at care.[protected]@unilever.com.

Our advisors will be happy to assist you.

Warm Regards,

Maria Shepherd
Levercare Expert
We're here for you - www.hul.co.in/contact/
 
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