[Resolved]  Dell India / Laptop Inspiron N5050 — one year complete cover of my laptop

Address:

Vadodara, Gujarat

my laptop is under 1 year complete cover warranty of laptop . 5 days ago i formatted my laptop and since then the internal speakers of my laptop are not working . on contacting the customer care representative , i was asked which all media players i have on laptop. since vlc is one of them i was told that the speakers have gone nonfunctional because of the vlc media player and the company will not replace the speakers . i asked them to at least send a representative to ascertain the cause of the malfunction rather than completely blaming it on something else. i was denied and told that the company will not entertain any further argument on this regards.
if the company can not even send someone to ascertain the cause of any problem of its product on warranty , them why am i paying the amount for warranty.