[Resolved]  Snapdeal / Lenovo G580 Laptop — wrong product delivery and no proper response from customer care

Address:

Bangalore, Karnataka

Hi

This is Uday bhaskar, i have placed an order in SNAPDEAL ONLINE SHOPING for LENEVO G[protected] laptop on 04th of November, I received the laptop with 4 days of delay with 2 severe issues
1) I am shocked when i saw the laptop,the color i have orderd is CHOCO but i got BLACK color.
i thoroughly checked all the labels on the case and package but no where it is mentioned about the color.
2)sleeve which i got as a gift is also of 14 inches but my laptop is 15'6'' inches .
I sent all the pics & specification page to them to book a complint, the give given me a complint number also on 14-nov-2012. but i havent received any response from there side.
on 17-nov-2012 and 19-nov-2012 i only called them and spoken with superviser "MRINAL", He promised me within 48 hrs he will resolve the issue but i havent received any reply. Today also i called them but they put me on hold for 15 min but call not forworded to superviser.

i faced worst experience with customercare people please help me in this.

MY order number[protected]
complient number:(ticket #1308174)


UDAY