[Resolved] Latestone.com — Payment made by credit card, product with delivery, no delivery made by courier company Aramex, seller recalled shipment without informing | |||||
I placed order with latestone.com on 18 august 2016 order no : so2434698 My order was with aramex on 29 august 2016. Ref no is [protected]. No one came for delivery and sent a message that aramex were not able to locate my address.. They did not call. I have recieved products from latestone.com on the same address before. After countinous calling and follow up for two days, they did not deliver the product saying they had workload. They tell me that the shipment was called back by the seller after two days. Ie on 31 aug 2016. Who is responsible for this delay. I made several complaints with aramex. Complaint ref no : pnq08163234 Can i know the reason why this has happened. I have already made payment via my credit card. Why was my product recalled back by the seller when the payment was made in full. I have been waiting 13 days for the product. Who will bear the expenses for calling aramex landline number. Why am i given false promises. Who is liable for courier not being delivered to customer. Was this information helpful? | |||||
Sep 22, 2016 Complaint marked as Resolved We have recieved the call today and recieved the product.
Thank you forum and latestone.com.
Just give feedback to the delivery guys that they need to be more patient with customer and give correct information. Their wrong information leads to frustration on latestone.com i.e you guys.
Thanks.
Will definately recommend others for latestone.com LatestOne.com customer support has been notified about the posted complaint. Verified Support Sep 22, 2016 LatestOne.com Customer Care's response Hi Trust you are in receipt of a call back within 48 hours from our executive addressing your concerns raised. Regards, Latestone Team"Note: please do not share bank details / credit card details with anybody over the phone. Thank you
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+91 40 6713 8879
Road Number 12, Banjara Hills, Telangana, Hyderabad, Andhra Pradesh, India - 500034
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Parag S Mankame
Icici bank Panchpakadi Thane west
Ac no:[protected]
Neft code: icic0000035
Amount inr 1099
Order no so2225261
[protected]