[Resolved]  Lava Mobiles — LAVA W520 3G Router battery bank through EBay--

Address:

Solan, Himachal Pradesh

Dear Sir / Madam, We buy a new LAVA W520 3G Router battery bank through EBay (All Details are mentioned in Trailing mail) after getting the parcel we open & when we do charge that is charging but after some time charging is stopped & we see that battery is empty/ not working. It means when we doing charging then Pcs working but after discontinued the charger then he is dead. We book a complaint in EBay & they give the answer that this is under one year warranty so go LAVA service centre. LAVA service center in hamirpur approx 150 Km from Nalagarh so we decide that we send this Pcs to Delhi. Delhi is main city & all leading service center are available in this city. When our people go to LAVA service Center at Rohini we totally shocked when they told that one job card is already open named " Pintu Mobile Point" & Job Card no is[protected] on this no. They said that you go West Patel Nagar Service center (Ankit Gupta #[protected] when we go same Place they also told same story. They said they are helpless whenever the old job card is not closed properly. After that I am call at LAVA Customer Care & discussed with Nidhi for this problem. she is not give any proper answer & do call disconnected in between conversation with Dealer & me also. We are not understand when job card is open then how it is possible that this Pcs bill to me & material sent. At that time this rejected Physically Pcs laying with us? Kindly suggest what we do? We required new error free product. Thanks & Regards, Advocate Vinay Kumar Email Id : [protected]@rediffmail.com (All related mails are under below mentioned) From: "vinay kumar"<[protected]@rediffmail.com>Sent: Mon, 14 Jul 2014 12:26:42 To: "[protected]@ebay.com"<[protected]@ebay.com>Cc: "mishranitin10 "<[protected]@gmail.com>Subject: Re: EBay Guarantee* claim - 561954 not resolved till dateDear Sir / Madam, After discussion with your customer executive regarding the defective Lava Power Bank you rejected the claim. But try to under my problem that Hamirpur is approx 150 KM from my location. So kindly tell us how we reach this service center. Kindly let us know that is our fault that we buy new item on prepaid basis from India's No. 1 reputed online site EBay. After getting rejected Pcs we send a claim to you so why you rejected. After checking all aspects i want replace this Pcs.Thanks / RegardsAdv. Vinay Kumar+91-[protected]From: EBay <[protected]@ebay.in>Sent: Sat, 12 Jul 2014 20:39:48 To: [protected]@rediffmail.comSubject: EBay Guarantee* claim - 561954 not resolved till date EBay Guarantee * - Don't worry, Buy happy! An EBay Guarantee* claim has been resolved DearVinay, We thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your EBay Guarantee* claim request. Click here for more information. Please find the details here Action : Buyer Claim request rejected by EBay Remarks : I have checked the details of your claim and have noticed that the item purchased by you is under (1 year) Manufacture warranty and hence excluded from eligible transactions for filing a claim under EBay guarantee. Therefore, the claim filed by you falls under non-eligibility criteria. As a result, we have closed your claim and your request for refund has been rejected. For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link: http: pages.ebay.in/help/ebay-guarantee.html#terms In this case, my best advice to you is to contact your Seller and resolve the matter amicably. Thank you for your precious time, have a nice day. Item Information Claim ID: 561954 Paisa Pay ID: [protected] Item number:[protected], Seller ID: mworld17 Date claim opened: [protected] Email reference id: [#0581f49578d845c2b2eb335ad549f85a#]