Legrand — Regulators lyncus legrand

Address:

DHRUVA ELECTRICALS, ALWAR(RAJ.)

We had purchased items of around 50, 000 - 60, 000 4-5 months back. We are VALUABLE CUSTOMERS of yours as we use Legrand only. There is an on site warranty as the shopkeeper told me when I had purchased it. I had contacted the sales executive person (MR. ROHIT SHARMA) and he told me that i can't come. I am in a meeting.

HE TOLD ME TO TAKE OUT THE REGULATOR COMPLETELY AND WE WILL GIVE NEW REGULATORS BUT HE REFUSES TO DO THE SAME WHEN I GO TO SHOP AS HE WAS THERE ONLY AND GIVE ME THE KNOB OF SOME OTHER MODEL OTHER THAN LYNCUS.

The response was very bad from MR. ROHIT SHARMA ([protected]).your company member. PLEASE TAKE STRICT ACTION ON HIM. I am also attaching the audio call recording of ROHIT SHARMA.

The things he told me he didn't do in that way and the way he responded to me in the shop was too bad.

AND HE REFUSES TO COME TO SITE THIS IS UNEXPECTABLE AGAIN.
MODEL NAME - LYNCUS(Legrand)

I had purchased legrand switches, sockets everything this year of model name LYNCUS but all the regulators are having minute cracks in between and the crack is expanding as we are using that. We had purchased the item from DHRUVA ELECTRICALS, ALWAR recently. Today only i talk to one support member of the company he told me to take out the complete regulator whose nob gets completely broken we will change that regulator completely and rest we will replace the knob only and go to shop of DHRUVA ELECTRICALS (THERE IS ONSITE WARRANTY THEN ALSO HE TOLD ME TO DO THAT) and the shopkeeper behavior was truly so RUDE and then the person from which i had talked earlier he and shopkeeper says that we will replace the knob only and he had replace the knob of some DIFFERENT model(OTHER THAN LYNCUS).I can share the audio recording of that person. This is NOT EXPECTED from such a reputed company LEGRAND. I request you to take strict action against these people who are letting down your company. And please resolve my problem as soon as possible.

I am attaching the video of regulators