Lenovo — Complain for pathetic mobile service by Lenovo

Address:

Rajkot, Gujarat

Myself Mr. Chintan H. Thakkar from Rajkot. I have bought Lenovo S860 smartphone ( IMEI NUMBER – [protected]) on August-2014 from Umiya mobile, Rajkot, Gujarat. After just 3 months, suddenly mobile was unable to charge due to some technical reasons. Though I have been used only Lenovo original charger to charge mobile. I went to authorized Lenovo service center in my place to repair my mobile on 19th Nov. . - Anil Services, 33, Silver Chamber, Tagore Road, Rajkot-360002. I have submitted my mobile there to check the issue. In Job sheet, they have mentioned that my mobile is in warranty period so service is free of charge. They told me that they will inform about issue from my alternate contact number but there is no call from there for 2 days. So, I have to go there again to ask them about status of my mobile. They told me My mobile’s charging socket was damaged but There is no any damage detected in charging socket. Even then, I agreed and continue to replace the damage part. Then I have called Lenovo smartphone helpline and asked about my issue. They told me one part inquiry is detected in warranty period means they bring new part at no cost from Lenovo as it was not damaged but not worked. I have asked them about estimate for damage part on 21th Nov. 2014. They said that we have mailed in Lenovo about cost of damage part but there is no replay about it. Still my mobile is at service center and I don’t know when it will be repaired. They also deny me to give me invoice for my new part which is replaced and return me old part which is damaged. It means they want to take charge from me for no reason. I don’t understand why this ridicules service is provided by Lenovo. If my mobile’s charging socket was really damaged then why they didn’t inform me previously when I have went there first time to check the issue? I am really frustrated about this third class service. My mobile is in warranty period then also why I have to pay for service.