Lenovo — complaint regarding service center: sara mobile shopee- pune

Anjali Behrani

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411017
Website:	www3.lenovo.com

I have bought the Mobile from SK Cellulars, Pimpri, Pune 17, on 31st December, 2017.
It was showing some yellowish patch on the left-hand side in July end, So I took the same to Service Centre. Initially, I put them a request for repairing the handset on the very same day. but was told to submit it.
So I submitted it on 1st June, 2018. I called to inquire about the handset on Tuesday- 5th June 2018 but was told that it's not under warranty due to damage of some external scratch. I communicated to the reseller, he said there was no such thing as they had checked the device before preparing the job sheet. so he will try to coordinate with a senior. but again when I communicated on next day, they are not taking any actions & repeating the same thing that it is cant be counted in warranty.

Note: On Purchase, the device was curved (bent from the middle) the reseller said it was a design but I feel it was a damaged Product which is causing the heating of the battery. Do correct me on this as well.

Hoping to get a positive response soon.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Lenovo customer support has been notified about the posted complaint.

Jun 11, 2018

Updated by Anjali Behrani I'm closing the complaint not because I got any resolution, but I got to understand that I won't be getting any resolution.
It's not about the service centre, I understood it's about the company Lenovo. They won't consider your device under warranty if your device have a dent or scratch on outer body thou the device will have a software issue. They mix it up all. Thou both the aspects would have no connection. Anyways, we can only do one thing now to regret the purchase n beware of investing any penny in the company which is least interested in serving customers.

Hope my complaint saves someone's time, money & energy which I wasted for Lenovo :(
Highly disappointed :(

Related Lenovo reviews

View all 4390 Lenovo Reviews

Comments

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Anjali,

Greetings from Lenovo!

We have your case with us, we're following up closely on your concern to ensure a priority resolution. Someone from the team will reach out to you soon with an update.

Regards,
Lenovo Support

Anjali Behrani

from Pune, Maharashtra

Hi Team,

No person yet have called me.
N I all of a sudden asked today to pay 4000 from service center for touch pad. I'm not getting the device repaired under warranty. Thou it is only 6 month I have bought the device.

Very disappointed with the services.
I'll collect the device today by 6 pm, & henceforth will make sure me or any of my known contacts shouldn't prefer buying Lenovo Products. As the Company no where is concrned about the customer service :(

Anjali Behrani

babu behera

from Bhubaneshwar, Odisha

When i used my laptop continiously 3 hour, then the screen was white or shut down automatically. this problem start last one month. pls solution it as soon as possible.

Suresh Randhe

from Bengaluru, Karnataka

I have same experience. I am proving comment just because people should be aware that lenovo/moto company is looting customers. don't purchase moto or lenovo phone. after 1 year you will surely face speaker and hardware issue. Service center will inform you that your phone is dead and will not repaired or at least your speaker will stop working. I am providing feedback on the basis of 5 moto/lenovo phone in my family and friends. So people avoid moto/lenovo if you want to save your money