Lenovo — Damage in product part

Address:	Mumbai City, Maharashtra
Website:	WWW.LENOVO.COM

Regardng my Damage part in product purchased by Lenovo (All in one Desktop) i am continously follow up with special service team of lenovo but they are just lingering my problem everytime also they are not comming on phone call whenever i call each time i call i get new service request number every time. please resolve my problem with service request number #[protected] CC MR hasib mirzulla / Lencare support special service team refer my below mail responses tro Lencare From: "Vikas Bang" Date: Sep 24, 2015 4:14 PM Subject: RE: Service request no. [protected] To: "Special Services 3" Cc: "Services_ED", Dear Sir / Madam This is was not accepted from such known service providers...& after some days warranty of my product will over for which you are waiting for I guess...later you will not do any thing You give me proper date of my problem to get resolved If it is genuinely taking time to clear my issue than you please replace my product or give me substitute temporary product to use I request you to treat my issue as very URGENT & clear within next 48 Hrs without any further delay Thanking you in Anticipation From the Desktop of Vikas Bang. | [protected] On Sep 24, 2015 3:48 PM, "Special Services 3" wrote: Dear Vikas, Greeting for the day!!! We deeply regret to learn the amount of inconvenience you had to undergo on behalf of Lenovo. We understand the part order is critical and we are sourcing the same from our offshore team. Kindly request you to extend your co-operation in this regards for couple of days more. We shall keep you posted with the update at the earliest. Special Services Team For Executive Director - Services Email ID - [protected]@lencare.co.in From: Vikas Bang [mailto:[protected]@gmail.com] Sent: Wednesday, September 23, 2015 11:56 AM To: Special Services 3 Cc: Services_ED; [protected]@lencare.co.in Subject: RE: Service request no. [protected] Dear Sir / Madam Awaiting my issue to be cleared on TOP PRIORITY AWAITING RESPONSE... From the Desktop of Vikas Bang. | [protected] On Sep 21, 2015 12:32 PM, "Special Services 3" wrote: Dear Vikas, Thank you for your time on call!! We sincerely regret for the inconveniences caused. We are closely working with the parts team to expedite the complete closure on your case on priority. Please be rest assured, we are working on this case and shall ensure to provide a concrete resolution as per your satisfaction. Once part received at service centre we shall keep you posted with the update. Special Services Team For Executive Director - Services Email ID - [protected]@lencare.co.in From: Vikas Bang [mailto:[protected]@gmail.com] Sent: Saturday, September 19, 2015 7:34 PM To: Services_ED Cc: [protected]@lenovo.com; [protected]@lencare.co.in; SO Support Subject: RE: Service request no. [protected] Dear Sir, I have been following with Lenovo concerned team since 24th July 2015 you can check all below mentioned service request provided each time I followed but my issue was till now not cleared I would therefore once again request you go through all below mentioned S/O no. & treat my issue on TOP PRIORITY to clear the same at earliest Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Regards, Lenovo 21 July Dear Customer, In regards to SO# [protected], The part(s) have been Shipped and ETA is 23-Jul'15. Please Check status on www.lenovoservicestatus.com. Regards, Lenovo 23 July Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Dear Customer, For S/N CS00839979. SO# [protected] has been generated. Please Check status onwww.lenovoservicestatus.com after 48 hrs. Awaiting for positive response once again from you & your team From the Desktop of Vikas Bang. | [protected] On Sep 19, 2015 4:48 PM, "Services_ED" wrote: Dear Vikas, Firstly, I would like to thank you for considering Lenovo and reaching out to me. I understand and regret the inconvenience that you are facing. I am connecting you with a special services team that I have created, to manage such issues with urgency and speed. Please expect a Lenovo representative to contact and support you with fast and appropriate action. This team’s top most priority is to deliver to your expectations and resolve all the issues. I would like to thank you again for being one of our valued customers and assure you of a speedy resolution. Thanks & Regards, For Executive Director - Services. Email ID - [protected]@lenovo.com From: Vikas Bang [mailto:[protected]@gmail.com] Sent: Wednesday, September 16, 2015 6:19 PM To: Services_ED Cc: Escalations Desk; Lencare; SO Support Subject: Fwd: Service request no. [protected] Respected Mr Sudipto Ghosh Please look into my unresolved issue as per trailing mail & I hereby request you to do the needful from your end Please clear my issue asap From the Desktop of Vikas Bang. | [protected] [protected] Forwarded message[protected] From: "Vikas Bang" Date: Sep 11, 2015 9:25 PM Subject: Service request no. [protected] To: Cc: Respected sir My name is VIKAS BANG I have Lenovo all in one desktop with serial no. CS00839979 & since from 24th July my desktop is completely not usable due to some problem in hard disk & motherboard & since from 24th July onwards I have been given 10-12 service request number but no one is Interested to resolve my problem now hereby I give my last service request number which is given to me lately on 3rd September #[protected] & humblely request you to resolve my problem with part replacement Thanking you on anticipation From the Desktop of Vikas Bang. | [protected] I REQUEST TO TAKE SERIOUS ACTION AGAINST SAME IMMEDIATELY