Lenovo — Lenovo a7000 smartphone

Address:	Chennai, Tamil Nadu, 600119
Website:	n=NA

Product is in warranty, Visited to Authorized service center (digital communication center, T.nagar. chennai) on 11 Feb, 2016. and kept the phone with them to check and on next day on phone the gave very long TAT, (because the spare pare which is not working need to be imported) to get it back after completing the repair work told come after 20-25 days. and on the other side on their job sheet only, they mentioned that the device should not to kept at service center at any cost for 14 or more days even if repaired or not repaired. feeling worried about the claims and resolutions. The policies are not clear from them. and company should have to take care about this things. please help me about this. whether i kept device with them or visit any other service center. call center executive is not helping in thsi issue.
name : mahendra
contact: [protected]