Lenovo — Lenovo is not ready to service my Yoga PC in India under warranty

akhilvp

from Gurgaon, Haryana

Address:

Mumbai City, Maharashtra

I bought this piece from the US last August(2014) and now after 8 months it started giving me problems. Now the piece is not bootable at all. One key recovery also failed. I requested Lenovo service center at Belpaur, Navi Mumbai to help, but they said this cannot be serviced in India. I cannot incur extra cost now by sending it to China/ US/ anywhere else plus the hassles of followup without even knowing if there will be an outcome of this ordeal. We cutomers are taken for a ride by these cheap Chinese manufacturing and the company does not have any infrastructure in place to help. I donot undertnd how they can exclude a particular country from servicing while they donot do so for selling it. Who can help me ? Akhil Pandya Mumbai, India [protected]

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Comments

naiduvenkatesh

from Mumbai, Maharashtra

Email the US customer service and China registered address office and explain them your problem. Ask them to instruct their Indian counterparts to help you In New Bombay. Lenovo's service operations are managed from Bangalore.

Lenovo sells worldwide. So they should provide after-sales service worldwide. In future, please avoid patronising cheap charlatan vendors. They prove to be costly in the long run.

If things fail, get a legal opinion and proceed to sue them for unfair trade practice.