Lenovo — Lenovo k3 note not connecting 4g

sheeba karthika

from Bengaluru, Karnataka

Address:

560100

I have bought this phone in oct 2015, and soon after switching my connection to 4g it stopped connecting to any network and later accepted and agreed by the service center as "manufacturing defect" and did resolve the issue taking 10 days (in april 2016). within 40 days of span it stopped working again and took another 10 days to replace the hardware /motherboard by service center but sound quality been dropped off badly.
I send a grievance note to the lenovo care and they didn't respond to my queries and now asking me to drop the handset with service center again.

They claimed that this handset supports 4g, but it actually not.
Let me know what should be done to either 1) reimburse the amount or 2) replace this with a better model.

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Lenovo customer support has been notified about the posted complaint.

Sep 19, 2016

Updated by sheeba karthika Lenovo admitted issue with 4G connection and returned the handset. No other resolution action done by the team:

Now we sent a mail asking for an exchange with a better model and will pay the rest of the amount deducting exchange amount. Only thing we need is to know how much they will give for the old handset. But there is not even a response or acknowledgement of the quote even after 1.5 week.

Need to know whats the direct dial to get customer complaint cell.