[Resolved] Lenovo — Lenovo laptop lcd issue

Amrita Bhardwaj

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400008
Website:	Customer service center

Team, i have an issue with the screen of the laptop. it got some thick black color horizontal line on the lcd from internally. this product is under warranty and still not been assit for free service. upon that technical team is providing illogical explanation. need you to look into this. very disappointed with the service provided. infact they are not providing arey help. is this a way to treat your customer after they purchase your product.

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Aug 9, 2021

Complaint marked as Resolved

Lenovo customer support has been notified about the posted complaint.

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Comments

Western Digital Customer Care

Hi Amrita Bhardwaj,

1.Try disconnecting any external displays including projectors and monitors to make sure they're not stopping your laptop from booting into Windows.
Even if there is any external device like printer or moue.

2. Sometimes the screen can be faulty so make sure the screen is working fine and its not the display issue.

Hope it helps.