Lenovo — Lenovo mobile model h 7000 -not charging and speaker not properly functioning | |||
Sir, I (Mahesh) purchased a lenovo mobile (Model h 7000- black colour ime no.[protected]) on 22/07/2015. From the last month the mobile is not working. Charging was not possible. I tried to charge with an another charger made by the same company. But the handset was not responding.In addition to this complaint the speaker of my mobile was not functioning properly. I handed-over my mobile to lonovo care (M/s dreams mobiles, kairali plaza, tc 20/30 (27), karamana p o, trivandrum -2, kerala) for rectifying the defects on[protected]. (Job sheet no.051-service engr:althaf) Now the above said service center demanding me to pay service charge and cost of parts replaced with in warranty period. Kindly issue necessary instructions to wave the un lawful charges levied with in the warranty period and follow the terms and conditions stipulated in the manufacture's warranty card. By mahesh Was this information helpful? | |||
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Lenovo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
even after 13 days problem has not been resolved yet. As per [protected]@lenovo.co demand i forwarded the job sheet today.
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Reply
even after a month the company not resolving the complaint. they diverting the issue by introducing new problems such as water log found in charging port .
i am forwarding a copy of my letter send to lenovo today.
The reference number for our e-mail interaction is[protected].
dear sir,
thank you for your response. but I hereby intimating the following fact for your perusal..
1. The phone was in the service center from[protected]. On time of submission service center inform me that charging port has slight physical damage due to the use o[censored]n-authorized charging device. I handed over my charger, they certified that it is an original lenovo product and it was got along with the purchase of my mobile.
2. On that time until today they never pointed about the 'PRESENCE OF WATER LOG'in my mobile.
3. They have charged me Rs.680/-for physical damage of port now you you inform to pay Rs.450/- for water log.
4. No trace of water is seen found any of the internal parts of the handset or charger yet.
It is not the problem of paying money. It is the breech of belief in your brand name' LENOVO'
As being a bona fide customer think it is my privilege to go before the consumer protection court to comply the conditions laid in the warranty.
It is also inform you that, it is my responsibility to inform this issue of claiming illegal service charges by this company to the customers, through internet and costumer rating so as to give a warning to the buyers who think to purchase the brand' LENOVO'.
Any how this my last letter to your office regarding this issue, I think you might be look in to this matter seriously.
awaiting your replay soon and expecting a better relation also.
by gopan
i am forwarding a copy of my letter send to lenovo today.
The reference number for our e-mail interaction is[protected].
dear sir,
thank you for your response. but I hereby intimating the following fact for your perusal..
1. The phone was in the service center from[protected]. On time of submission service center inform me that charging port has slight physical damage due to the use o[censored]n-authorized charging device. I handed over my charger, they certified that it is an original lenovo product and it was got along with the purchase of my mobile.
2. On that time until today they never pointed about the 'PRESENCE OF WATER LOG'in my mobile.
3. They have charged me Rs.680/-for physical damage of port now you you inform to pay Rs.450/- for water log.
4. No trace of water is seen found any of the internal parts of the handset or charger yet.
It is not the problem of paying money. It is the breech of belief in your brand name' LENOVO'
As being a bona fide customer think it is my privilege to go before the consumer protection court to comply the conditions laid in the warranty.
It is also inform you that, it is my responsibility to inform this issue of claiming illegal service charges by this company to the customers, through internet and costumer rating so as to give a warning to the buyers who think to purchase the brand' LENOVO'.
Any how this my last letter to your office regarding this issue, I think you might be look in to this matter seriously.
awaiting your replay soon and expecting a better relation also.
by gopan
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