Lenovo — Lenovo P780 in warranty and mother board fails to function repeatedly.

Address:

Hyderabad, Andhra Pradesh

I Addressed the below email to Director Services, he writes back to his team stating to act promptly but there is no response from Lenovo (Team) in spite of my constant follow-up. i understand Lenovo has a practise to dispatch malfunctioning phones(parts) and let the consumers suffer through. I need the compensation as well as a new phone, as i suffered badly through all these days (more than 3 months) in spite of investing for a smart phone. This settlement part can be compromised to an extent if provided "Lenovo accepting that it can not stand up to the customer's expectation and investing /buying their products is a wrong decision". Regards Sunitha [protected][protected][protected][protected][protected][protected][protected][pr...⇄ I am Sunitha from Hyderabad. i have bought my lenovo P 780 in June 2014; since Sep 2014, i had issue with its functioning. submitted in local Lenovo Service Center (Hyderabad) ; To my surprise i heard that the mother board has to be replaced. they retained the phone for almost 25 days for doing the same and handing it over to me. after receiving it with new mother board, within a week's time again it got stuck and i submitted in same service center to diagnose & fix the problem . they confirmed it as the operating system is not supported and hence they changed it to the earlier version of Ginger Bread(i guess). they retained the phone for almost 10 days and handed it over to me. after receiving it, again the phone got switched off and failed to get on again. so submitted for the third time in same service center. to my surprise i heard it is again the mother board issue. they have to replace. the new mother board was supposed to reach them 2 days back but it did not reach. they respond rude stating "check with Customer Care". please understand your products stand upto the utter dissatisfaction with repeated complaints on same issue; Need your spontaneous & complete attention for replacing the mobile with a new one as i have lost interest to use the same phone with repeated complaints.