Lenovo Mobile — Complaint against the lenovo service centre"hcl service ltd. 7 khairu place, kolkata-700072

Address:

Kolkata, West Bengal, 700072

Dear sir,
I purchased lenovo k3 mobile through flipcart online vide invoice number del[protected] dtd. 06.09.2015 product no.Handset/vl43255/lenovo imei number [protected] and [protected] .
It has started the following problem from last 10 days .
1. Set is heating.
2. The battery discharging
3.The battery is charging on mobile se off condition but not charging at on condition.
To day i contacted in your authorized service center at "hcl service ltd, 7 khairu place, kolkata-700072 and given mobile set for testing and rectification the problem as it is under guarantee. The customer information slip is attached for your ready reference. The mobile st tested physically in my presence and found correct.Than your technician taken it for repairing and told me come after four hours.I asked the job card receipt but they told me that the job card will be given only on payment of rs. 401/- sir, it is under guarantee and demanding me money for making job card is against the contract .
Than i decided to wait in waiting hall at service center.After few time the security guard came and call me.Your technician replied that the charging port is liquid damage and 48 % k3 note gives the heating problem which can not rectify so it does not cover under guarantee and service will be chargeable.
I told him that the set was open in my presence and no liquid was found. Set is in working condition and only problem is not to charging in on condition while charging in off condition .Even he failed to show me water contents.I written on the report that "no liquid shown by the technician.It is totally false report and they deny the maintenance."
Sir your service center is cheating the costumer and i saw there in most of the case your service center representative denied to work under guarantee and blame on e customer about liquid damage and try to charge money.
Sir kindly take necessary action at once as this cheating is not only harassing the customer and breaching the guarantee clause and trust of costumer but it is also bad name of company.
Therefore it is requested that kindly take immediate step for replacement of mobile set or rectification the defect as i am facing much problem due to non proper utilization of mobile set and my work is suffering.And also take the action against staff who is making false report and giving bad name to lenovo and its service center.
Thanking you sir

Enc:- lenovo customer information slip dtd.13.04.16

M.Johri
81/11 regent colony kolkata-700040
Mobile number-[protected]
[protected]
Email id- [protected]@yahoo.com