Lenovo — Regarding frequent problem of Lenovo idea pad Slim 5 Laptop Serial no. PF2XXV8G

Address:

C21, IFFCO Township, Paradeep, Odisha, Mobile: 9937238364

My son's Lenovo idea pad Slim 5 laptop S/N: PF2XXV8G having frequent problem within the warrantee period with poor performance. Currently facing many functional problem even after checked and repaired many time by your authorised Lenovo service centre, Bhubaneswar. Within 1 YEAR of WARRANTY PERIOD many parts have already been changed.

The details of defective components which are malfunctioning and replaced are as follows:

1. Motherboard replacement
2. Graphics card problem
3. Screen black out
4. Continues heating
5. Hinge problem
6. Automatic switch off

The above problems which I have written can also be verified from your service care portal and these problems may also repeat in future after the WARRANTY runs out. Due to frequent operational problem and replace/repair of defective components within warrantee period this Laptop is no more reliable for use in long run. So, I request you please replace this laptop with new one as soon as possible, because this is also currently affecting his studies a lot.