Lenovo — Replacement of original charger

Address:	Mumbai City, Maharashtra, 400050
Website:	www.lenovo.com/contact/in/en

Adapter thinkpad l420 65w 20v
My laptop was given for repair along with the order of a new adapter as the old one had got fused recently. The receipt is dated for the 18th of november 2015. The laptop was repaired within time and a new adapter was provided as well. It was a good response. Though you cannot deliver good if the customer pays a sum 8000+2400=10400. The service center was absolute it solutions pvt ltd, santacruz (West), mumbai. Now the new adapter once again got fused on the 25th of march, 2016 and i had to go to ask for the replacement that is under warranty. They said that the new adapter would be available on the 10th of april since i was in a hurry and in no mind did i think that such a problem would ever occur i did not write down the specifics of the adapter as such thinking they would diligently replace it. Little did i know that taking a duration of 2 weeks during which i had to work on a burrowed laptop i would be given an adapter that i am supposed to believe is an original piece for the price that i had paid for. On seeing the condition of the so called new charger i asked for another replacement though this time i took care in keeping a few photos so as to know whether they actually make an effort to replace this so called original adapter. Sadly after taking another 2 weeks and finally with this piece of trash i have today on 24th of april i am compelled to register a complaint. The charging point is clearly been previously used because you can see charge marks on it. The adapter gets heated in the first two minutes o[censored]sing it after using it for a time of 2 hours its heating up to a astounding temperature and honestly i remember this didn't happen with the new adapter that i had purchased. Furthermore the pin is loose and has to be adjusted in the laptop charge point regularly to ensure that it is delivering the charge properly. What use is charging if i have to keep peeking every 5 minutes to see that the laptop is getting charged or not. The adapter has marking on it that is signed and this was opened before it was delivered to me because otherwise this signature would not have been made. This is not a new adapter.
What infuriates me the most is that the customer care if that is what you call the people who dupe you in the lenovo store is that even on being asked and pointed out that they have infact not delivered an original piece is their audacity to lie.
The reasons ranged from the boring old no no this is a new piece a personnel especially from delhi came and replaced it. (Who are you trying to fool. We know that the pieces are delivered to the service centers.)
The second was that maybe the original adapter i had purchased in november at the price of 2400 wasn't the original. It might have been a mistake and this defected piece that i have today is the proper one.
The third being on asked who this established gentleman was who came to especially deliver this so called third time returned charger was. It was replied that they maintain no contact and so they have no idea who it was.
Then i was very replied back saying that in case this piece turns out to be defected they will replace it again. Without even concerning that maybe they could help out ordering for another piece.
What is this response. If the customer knows that they have been lied to why can't you register it as the truth being told. We have paid a price for a proper service that lasts more than the duration of the warranty not wanting to keep coming again and again to get the same piece for the 4th time.
Please try to listen and truthfully take some initiative to help the customer, if you don't then don't work in the customer care service center.
The person who dealt with my adapter at the store is mr. Shamsher.