Lenovo — Screen guard is not working

Address:

560051

I bought Lenovo A2010 mobile four month back and suddenly touch screen is not working, I have taken to Banlgore Indira Nagar Lenovo Service Center, they have inspect my mobile and then they said they will call me back once the mobile is get ready.Later they called me and informed me that there is a small dent on the botom right side panel so they warranty become Void, Immediately I called and talked to lenovo customer support executive and they asked me to meet the Service Center manager, I met him and he took the picture of that mobile Dent and he said he is gonna forwarded to concern team to verify.Since then I had been calling service center and customer support to know the status but they are keep on postponding by saying in two days they will get reply but it went like 10 days, on 11th day I called and asked for right reason why they are taking so much of time to know the status, then they Service center manager said his superior is on Christmas and new year holiday and once he back then only they will get a reply from him, same day I called and inform the same to Lenovo customer care and Lenovo representative said he will talk to service center manager, after few minute I got call from service center staff saying it got rejected for warranty services and they asked me to pay 1700 to get it fix, I asked them to forward that rejected mail to my email ID But they refuse saying they are not suppose to forward that email and they asked me contact the customer care to get that mail from them, since then I had been calling Lenovo customer care to send me that email but they have taken 20days and yet they are not even responding to me.I never see this kind of pethatic service from Lenovo this is scam and there is no proper respond, my issue need to be address within two days else I have call recordings which I have talk to customer care as well service center, I am gonna forward that to social media and I am working in corporate company and I will forward them the same to showing how pathetic service Lenovo customers are getting.I am not threatening, I wanna share this information to consumers so that they should never got such kind of issue by buying your product.