Lenovo — Service deficiency to repair a1000 mobile phone under warranty

Address:	600033
Website:	www.Lenovo.in

1. I purchased a lenovo a1000 mobile at chennai on 10 nov 2015 at a cost of rs.4950/- with a warranty of one year.
2. The phone went dead in the first week of may, after which i lost much important data and all the contact details. So i visited the service centre on 11 may and deposited the phone. The service centre gave an estimate of rs.900/- though the phone is in warranty, for which i agreed as they said that water seems to have entered the phone which was not covered under warranty clause.
3. After numerous calls to the service centre and lenovo care, i received a mail from lenovo care on 21 may 16, saying that the service cost would be rs.4058/- including the labour charges.
4. I objected to such large escalation in service charges, from the initial estimate which was 900/-, particularly, the labour charges for a phone under warranty.
5. After reconsiderarion, i received a mail from the company on 23 may 16 to pay rs.2050/- for which i agreed, since i had no other option. I sent the mail, agreeing to the proposal on 24 may 16. However, the phone has not been rectified till date, despite repeated correspondence and calls.
6. It has been explained that the spares for service were not available with the company and need to be imported from abroad.
7. It is not understood how spares support is not available for a product that is sold in the market till date. This amounts to cheating the consumers with warranty and service clause, when the company actually suffers from support and spare deficit. Practically, the company is unable to support the consumers even during warranty period.
8. It is requested that authorities take necessary action against the company in the larger interest of the consumers.
9. With regard to my mobile, the company may be directed to restore my mobile to the working condition immediately, failing which the instrument needs to be replaced with a fresh piece of the same model, against my payment of rs. 2050/- as agreed upon earlier.
10. Any further delay should make the company liable to pay compensation for hampering my routine work and assignments/commitments due the casual attitude of the company and further compensate for the mental strain and physical inconvenience on account of the loss of data and repeated visits to the company service centre besides string of calls and communication.