Lenovo — shoplenovo.co.in is a fraudulent company - took rs.45k, delayed shipping by 2 months and set an used cheap item with no features as promised

Address:	600026
Website:	www.shoplenovo.co.in

I placed an order for c40-30 aio pc with hdmi input and paid around rs.45k for the item on lenovo's official store - shoplenovo.co.in on 7-jul-17. The listing promised delivery in 5-7 days. I waited for 10 days and dropped them multiple follow up mails and called their call center. I never heard back on any of my escalation mails. The call center picked up the call and gave another number which does not work. After 2 months of wait time, i dropped a note requesting them to cancel the order and refund my amount failing which i would file a complaint in consumer court. 1 week after i dropped this note, they dispatched an item which is the lower end of the model promised and did not have any of the features promised in their listing. The invoice provided looked fake and had the details of some unknown company. I tried registering warranty and was told that warranty for this product was registered by somebody else 2 months back and they cant re-register warranty from the date the item was invoiced and shipped to me which probably implies that this is an used item purchased and registered by somebody else 2 months before i received it. Added to this, they brought down the listing and removed all reference to this product from their site by this time. The listing promised the following none of which was honored. 1) no hdmi input as promised in the listing 2) no usb 3.0 port as promised in the listing 3) no nvidia graphics hardware as promised in the listing 4) rs.3000 puma vouchers promised but not delivered 5) 2 years extended warranty promised but not delivered (Original warranty was registered by somebody else 2 months before the item was invoiced and shipped to me).

Despite my multiple escalation mails, there is no response from any of their email ids ("[protected]@shoplenovo.co.in" ; "[protected]@lenovo.com" ; shoplenovo). Without the features promised in the listing, i have no use for the item. I lost rs. 45k, waited for 2 months and was forced to accept an used, lower model when i requested for cancellation and refund and the company does not have the courtesy to even respond to my mails.