Lenovo Smart Phones — Delay in repair of lenovo vibe p1m handset & unethical behaviour from lenovo authorised services center.

Address:

Vadodara, Gujarat, 390011

I brought lenovo smart phone vibe p1m mobile handset in march' 2016. My mobile hand set imei # [protected]. I am continuously facing issues in phone and shown to service center 03 times. 02 times they have formatted the phone and upgrade the software but nothing significant change happened to hand set.

03rd time i have shown my mobile hand set to lenovo authorised service center on 09th july' 2016 at vadodara (Pin.390011) and as per their suggestion, i have submitted my mobile hand set on 09th july' 2016 and they told to return back after 01 week or 10 days time but after 10 days, i had visited to service cnter 04 times after 12 days time period over but they are not able to trace it yet and no one is picking up the phone call on which they always provides it to customer to call for status.

I wrote to lenovo service center mail id [protected]@lenovo.com (Incident:[protected] but in all mail communication they are providing solution that to contact service center only and no help extended by their side though their lenovo brand name involved. I made several complaints over mail & phone call also but no action is yet taken by lenovo (After 20 days)

Service center is replying to contact lenovo as their end it shows that machine not found and lenovo is replying that to contact only service center.

My experience is that i will not suggest to buy any product of lenovo as their product itself defective and after sales services are worst.

One of the upset & unsatisfied, no longer customer of lenovo...

Ashish desai
+91 [protected].