[Resolved]  Lenskart — cheating received completely different product.

Address:

400092

Dear Team,
I Dhanlaxmi C. Pednekar, Place an order at Lenskart, Shop no.3, Sai Leela Co-operative premises Society Ltd., Mokesh Plaza, SV Road, Borivali west, Mumbai-Maharashtra, Tel-[protected]. My Order No-[protected] Date-13 July 2019.
At the beginning the Store manager Mr. Vaibhav Sakpale were highly encouraging and entertaining us to buy more and more products. He show us so many frame and its features. Finally i select 2 Frames. after 20 days i got my order and i was very exited but after were eyeglass i came to know that 1 frame (item Id[protected]is completely different which was i not selected.
I visit Store and knowledge my issue that time i was surprised that store not entertain my issue and showing me company return policy. They not ready to process for Frame replacement and told me that they will not do anything for replacement. This means that they are trying to avoid the service and behave us like customer is not important.
I am very disappointed.

i request you please take it serially and provide me proper frame which i was selected. waiting for your positive feedback.

Thanks & Regards
Miss. Dhanlaxmi Pednekar
Contact No-[protected]