[Resolved] Lenskart.com — Poor Quality Frame

Sheel148

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400064
Website:	Lenskart.com

Order #[protected] Dated 03/05/2015 Order Value Rs 5, 092.
The quality of frames supplied are bad. Within few months the frame temples started breaking of its own due to poor and thin plastic used, The screws started coming out from the nose pads. They wont fit again due to poor threading. In fact all the threading and screws do not fit properly and come out. I am really upset with the quality of frames supplied.
On complaining Lenskart says it has closed the ticket and hence they are not responsible for the quality. However they misguide the customer by stating that their frames are guaranteed for one year.
All shall suggest the customer to be alert before buying frames from Lenskart. I am wearing specks for the last 55 years. All my old frames are preserved and on comparing bear testimony to the worst quality frames supplied by Lenskart.

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Mar 11, 2016

Complaint marked as Resolved

Company has agreed to replace the frame and refit the lenses. They have also arranged their courier to collect and to deliver the specks.

Verified Support

Mar 11, 2016

Lenskart Customer Care's response Hi Suresh, we apologize for the inconvenience caused, we are rigorously following your case through twitter for any further assistance kindly write us back on the respective twitter post.