[Resolved] Lenskart — Delay in Return and Refund

Aditi003

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700136
Website:	www.lenskart.com

This pertains to Order no. [protected]:

When I recently ordered Tommy Hilfiger eyeglass through lenskart. And they delivered 15 days late from the due date. And then power is so bogus that it doesn't fit me either. And now when I requested for return within stipulated time frame on 26.10.16, then also they not reluctant to pickup the item. Even after writing several emails I have failed to get a response. Kindly treat this as a very serious issue. And if not solved within 24 hours, I will be bound to send physical communications. And all expenses incurred after that will be the responsibility of the Lenskart else I am not going to spare them.

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Dec 18, 2016

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Lenskart Customer Care's response Hi Aditi, we apologize for the inconvenience caused. As discussed we have initiated the reverse pickup of the product and post that we will initiate the refund in your bank account.

Nov 16, 2016

Updated by Aditi003 You are said to be denying the item presumably as a deliberate attempt to delay things. I am again reiterating that this is not at all acceptable to me. As discussed and conveyed during my conversation with your customer service agent today afternoon, as the item is in your city, request you to accept the item.

See the image reference.

Thanks,

Verified Support

Nov 17, 2016

Lenskart Customer Care's response Dear Aditi, we regret the inconvenience caused. We tried to reach out to you however, we were unable to reach you. We would request you to share any alternate number along with preferred time to contact.