Lenskart — Denied to replace the wayfarer even after I got approval for the exchange

Address:

Hamirpur, Himachal Pradesh

There is a store of lenskart in Hamirpur, Himachal Pradesh. My Vincent chase wayfarer got damaged due to manufacturing defects. I visited 1 store to repair or replace it but said they can't repair it because of some issues in the frame of wayfarer so they have mailed for the approval for the product exchange...after 2 days I got the approval and got a message that you can now exchange the product at any store or via online...I was in Hamirpur that time...ai visited the Hamirpur store... waited for around 10 minutes then the store manager Nishant came...i told him about the product and exchange approval, he asked me where have you purchased this product...so I told him that got this from the Kangra (H.P) store...then he told me to show the product and then he denied that we can't exchange this product, we only can try to repair it...I told him that I already spend 1 hour for the repair purpose in the other store but unable to repair it ...he denied that we can't exchange your product...if you want to exchange you can try another store or you can do it via online but we will not going to replace it at any cost.