[Resolved] Lenskart — Hidden truth - behind the huge discounts

Romeo Cruz

from Chennai, Tamil Nadu

Address:	600097
Website:	www.lenskart.com

I was always wondering how on earth was Lens kart providing such major discount. I want to Lawrence &
Mayo and identified a model Tommy Hilfiger TH5622, the rate was INR 5500. I looked at the same model in
lenskart and found that the rate was INR8450. it is almost INR3000 higher than a showroom price. So your
business model is to have a very very high margin and then provide discounts saying free lens, 29% off,
blah blah blah...

But if you look at the final value I get the same price or atleast lower than what I get in a showroom. I
was just about to get my first glasses from Lenskart, thankfully I found the hidden truth.

+2 photos

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Complaint marked as Resolved

Verified Support

Mar 08, 2016

Lenskart Customer Care's response Hi Romeo, we are so sorry for the issue/confusion which has been caused. Kindly share your email id or contact number with us so that we can clarify the issue. Thanks- Anamika

Verified Support

Mar 11, 2016

Lenskart Customer Care's response Hi Romeo, in reference to the issue which has been raised by you. We would like to inform you that we did the price check at our end and we found that we are selling the product at the same price which is at the store. We understand your concern here but also these prices are mentioned in respect to the approval received from the respective brand. Thanks- Sudarshan

Verified Support

Mar 27, 2016

Lenskart Customer Care's response Hello Rajesh, thank you for sharing your valuable feedback. We do regret the inconvenience caused and the kind of experience you had with us. We have escalated this issue to our concerned team from where one of our team member will call you within 24 hours. Thanks !

Verified Support

Mar 27, 2016

Lenskart Customer Care's response Hello Rajesh, we tried to contact you multiple times but the calls were not answered. Kindly share a preferred time of calling so that we can call you and address the issue as per your convenience. Thank you !

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Comments

shwas

from Kochi, Kerala

Their customer support also poor, they will fight for what they deliver,

Rajesh6606

order [protected] with Lenskart.com. quality of the frame is very poor and taken much higher than market valve. I had raised complaint within a week with photo. But no response. Try to contact through their on line chat but they are disconnecting without answer.