Address: | Mumbai City, Maharashtra | Website: | www.lenskart.com |
I bought one spectacle on the recommendation of store representatives when i asked them to give me something sturdy and stylish. Since i had little understanding of plastics and quality i trusted the representatives there and selected one out of few they suggested. I took glass recommendation also even though it was expensive and more than my budget.
In just 3 days i noticed a slight bend in the frame which when i took to the store for repair they said they will repair and i can pick up next day. 2days later when i went to pick up the frame, store manager ashish says its a physical damage and cant be repaired.
When i enquired later about the product i was told its a "feather frame" which could not be "sturdy" as i had asked for. Manage says its a "nice, delicate and strong frame" that broke because i mishandled it.
When they had to sell the frame that i was given all incorrect information about the product, its neither sturdy nor strong as i had asked for. I was also told it has 14 days replacement warranty which changes every time i speak to customer care representative.
If it was sturdy and strong how it bent so easily. I have been using spectacles since last 15yrs and nothing of this sort ever happened before, with my experience i know how to wear and handle frames.
Order id [protected] Was this information helpful? |
Warm greetings from Lenskart.
This email is in reference to the order ID [protected]
We are already following up on your case against the reference number: 2220705. Will keep you updated and call you shortly.