[Resolved] Lenskart — Not co-operating customer care, order not delivered from past 20 days

18shubhamgupta

Address:	Bangalore, Karnataka, 560066
Website:	www.lenskart.com

Such a bad service and pathetic customer handling by lenskart. They are cheating consumers on the sake of online marketing. I have placed an order [protected] on 11th january and still it has not been reached to me. I have called customer care 6-7 times and each time they will only say that we will come back to you with in 24-48 hours but then no show. There is a glitch system and they are not accepting it. I am attaching proof as one of my order is in pending state from 1 year.

As per the product scheme they should refund me the full amount and send the order to me. But still no one is even responding.

+1 photos

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Mar 6, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2017

Lenskart Customer Care's response Dear Shubham, we regret the inconvenience caused. We would like to inform you that we are in close follow up with this case and will try to deliver the product at the earliest. We appreciate your patience.