[Resolved] Lenskart — Pathetic service by lenskart at camac street and need a refund for not delivering th glasses even after a month

aayushi.gupta93

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700027
Website:	lenskart.com

I ordered a pair of glasses of VC and the optician took my eye power, when i checked the power i told him its wrong. He said its due to transposition and that its the same power but just a different way of writing the power. When i got my glasses and wore them, I started getting headaches due to the wrong power and again went to them to get them checked. The optician spoke very rudely not accepting his fault. I gave the glasses for exchange. Its been 20 days and i have not received the glasses and when i call the shop, they give excuses telling me it will be ready in 2 - 3 days.

I want a refund for the glasses. The service at the Camac Street, Kolkata of lenskart is pathetic and the people handling there don't know how to talk to the customers.
I am attaching along the receipt which was given at the time of giving my glasses for exchange.

I need the refund as soon as possible.

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Complaint marked as Resolved

Verified Support

Feb 24, 2016

Lenskart Customer Care's response Dear Aayushi, we regret for the inconvenience it may have caused, we have shared the feedback with the concerned team. We request you to help us with your order id and registered mobile number so that we can assist you better.

Verified Support

Feb 26, 2016

Lenskart Customer Care's response Dear Aayushi, we request you to help us with the order id and registered mobile number so that we can assist you better.

Verified Support

Feb 27, 2016

Lenskart Customer Care's response Dear Ayushi, we have not heard anything from your side hence, we are closing the concern, in case of any query kindly get back to us with order id and mobile number.

Verified Support

Mar 15, 2016

Lenskart Customer Care's response Hi Sam10, kindly share your phone number or order ID so that we can assist you better.

Verified Support

Mar 16, 2016

Lenskart Customer Care's response Hi Sam10, we have not heard you since long, hence we are closing the query raised. For any further assistance feel free to write us at [protected]@lenskart.com and we will assist you on priority.

Verified Support

Sep 23, 2021

Lenskart Customer Care's response Dear Ayushi, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.