[Resolved] Lenskart — Payment not received

senzgeophy

from Ahmedabad, Gujarat

Address:	New Delhi, Delhi, 110091
Website:	www.lenskart.com

I have purchased Frame (free) & glasses from Lenskart (Order No.:[protected]) on 29 September 2015. Uploaded my prescription along with glass width & height on 30 September 2015. However they did not honored my request for the glass width & height specifications. Then I have return the product on 3 October 2015 which have reach to Lenskart on 6 October 2015. Again received the product on 17 October 2015, however this time they have reduced only width of the glasses and not made any changes in the height of the glasses. Now they are telling that glass size are made as per my request however which is not the case. Now I have request them to change the height of the glass but they are denying to change it and provide me store credit with some days of validity.

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Jun 8, 2016

Complaint marked as Resolved

Verified Support

Oct 24, 2015

Lenskart Customer Care's response Dear Sahil, thank you for talking to us. As discussed, we have received your bank details and the refund will be processed in the next 3-5 working days.

Verified Support

Oct 26, 2015

Lenskart Customer Care's response Dear Sujit, thanks for talking to us. As per your request, store credit from your account has been deleted and we have arranged reverse pick up for your product and once product reaches to our warehouse, we will rectify lens height to 24 mm and reship it back to you.

Verified Support

Nov 03, 2015

Lenskart Customer Care's response Hi Sujit, As per the update your product has been re-shipped and will be delivered to you shortly. We appreciate your patience in this matter and apologize for the issue. Regards. Riya.