Leo Packers And Movers — Doubled the charges after taking the stuff and Stolen the items

Address:	Q27, Phase 2, New Palam Vihar, Gurgaon, HR
Website:	leocargomover.in

Date : From[protected] to still open
Please note the company name and address together to identify the company for which the complaint is about as there are several companies with the similar name in the Movers and Packers market.

We found this company from the internet and contacted around 20th Sept 2021 for shipping some personal items (Snacks, Clothes, Medicines) from Greater Noida to North Carolina, USA. We spoke about terms and conditions and agreed on the shipping cost of 550 per KG from Greater Noida to North Carolina USA.
Their guys came to our house and in front of them we made a package in the boxes they brought us for packaging. We put all the items except any liquid items as advised by them can be shipped. We weighed the box to around 28 Kg using a scale in front of them and they gave us a receipt along with a goods declaration from our side. All the items were packaged in two small boxes.
As per them, They would send the package to the US using postal service UPS. And they asked us to make the payment during package booking with UPS on the next day with an agreement of actual weight.

Next day,

They called us and said UPS wants every single cloth to be packaged individually. They said they can do a video call and in front o[censored]s they can re-package. It was a strange situation and did not make any sense but we still went ahead with their suggestion and did not realize their cheat intentions.
In Video call they repackaged every item and shifted items from two boxes to three boxes. They kept us saying not to worry about billing as they mentioned charges will be based on the actual weight. not by the number of the boxes. We hesitantly had to accept it as we trusted their sugar coated words.

Next day they did a measurement and asked us to make the payment for 75 Kgs compared to 28 Kgs which was weighed when they took the package from our house. We were shocked to hear it. On further explanation, They said the actual weight is based on volumetric weight which is calculated based on actual boxe's dimensions which based on a formula derive the weight. We still had no idea how a 28 Kg box could be changed to 75 Kg no matter what formula they use. We also now realized that a day before, UPS did not ask them to individually package the clothes but it was their tactic to rearrange the items from 2 boxes to 3 boxes and cause more weight to extract more money from us.
We further investigated and found the formula that the UPS company uses to calculate the weight. And based on that and with 3 boxes, weight was coming to 42 Kg. I shared the formula and UPS website link from which I calculated the weight. They agreed to this weight citing reasons that UPS gave them the wrong formula. But now they also increased the shipping rates from 550 to 650. Again they cited the rates have changed.
We had our stuff with them and considering pros and cons, we gave up and agreed with their terms to pay the money for 42 Kg @ 650 inspite of the fact the agreement was 28 Kg @ 550 Rs. We ended up paying 27, 000 in place of 15000 appox.
But Story doesn't end here.

They again rearranged the items and put items in ONE box. They also removed some food items, Aurvedic medicines, and some other items etc from the box saying they can NOT go in the box. And sent that one Box to us. We received the receipt with the shipment which said the calculated and invoiced weight of the box was 23.8 Kg.
They also did not send the items thru UPS which they promised but they sent the items through DHL.
So the charges for a 23.8 Kg of box @ 550 was supposed to be 13090. But they charged 27, 000 from us.
The whole episode ended for 15 days during which our stuff was lying with them and we were completely at their mercy to have our shipment sent.
Finally, even after 2 weeks since shipment delivery, we are chasing them to return our items but they did not send all of our items which have NOT been returned and they are neither returning the item. Nor returning our phone call nor doing any adjustment of the extra money they charged from us.

Basically we are robbed in the daylight by robbers and we dont know how to get our items returned, how do we get our excess money refunded. And those robbers are continuing to do their malpractice and cheating others.

The receipts and evidence of the original invoice given by them during package pickup from our home and the DHL invoice which we received after shipment delivery to our house are being attached here as evidence.
To summarize the way they cheated us is as following.
1. They made wrong promises to use UPS service and they used DHL.
2. They quoted 550 per KG but they ended up charging more than 1200 per KG.
3. All the items could have gone into one box but they purposefully added extra packaging material claiming UPS wants to do and made 3 boxes to charge exbortitanly.
4. They charged 27, 000 in place of amount which would have costed us around 13, 000.
5. During this entire episode they kept our luggage as hostage and asked us to pay 4-5 thousands to return the items if we do not want to ship using their service.
6. They did not ship all the items which they originally committed.
7. They are not returning the unshipped items to us.
8. They are not refund the excess money which they fraudulently charged.
9. They have stopped returning our calls.
10. I am sure they will continue to play same tactics to cheat other customers as well.
Please help us to get our stuff and money returned and take appropriate actions against them so that they dont cheat others.
Thanks

Amit